We have made a substantial investment in our technology infrastructure. Our systems are proprietary and designed specifically for the management and oversight of services within the facility maintenance industry. Our development team has been designing technology for the Nationwide Facility Maintenance industry for over 16 years. The technology integrates all faucets of work order management, client, location and vendor communications, interfaces with third party providers such as Service Channel via a real-time XML link, monitors and maintains vendor compliance records and handles all vendor payables as well as client billing.

Our technology has extensive support for monitoring and managing work order for each of your locations. Features like Warrantee Tracking, Intelligent Sub-Contractor Assignments, Notes Tracking, Document and Picture retention as well as a host of other technologies assist our managers in ensuring clients and locations receive the most from their Facility Maintenance provider.

Our technology is on-the-go. Our data is accessible via hand held mobile devices. This allows our work order managers and our field staff to access key Facility Maintenance information in real-time. Access to a locations specific services and sub-contractor information while on-the-go is one of the ways our technology assists our team in providing your locations with the most efficient Facility Maintenance management services.

The ability to harness vast amounts of historical information combined with the ability to utilize this information to make informed decisions regarding your locations services is paramount in assigning the right vendor for a particular service. Most of our competitors relay solely on geography when deciding on a vendor, our technology takes it steps further. W Services technology utilizes the following technologies when recommending a vendor for a service:

• Geography
• Commercial Driving Time
• Vendor Score Carding
• Vendor Compliance
• Vendor Preferences
• Prior Services at a Particular Location c

Our industry is consistently working to maintain vendor compliance information. This information must be maintained and actively and aggressively managed to ensure vendor compliance al all times. Our technology works in many levels to actively maintain vendor compliance records. Vendor assignments to work orders are only allowed after compliance ratings have been met. All checks sent to vendors contain reminders regarding vendor compliance 90 prior to expiration dates. Real-time reports are sent to vendor compliance staff listing all vendors that will need revised documents 90 days in advance. Vendors are flagged throughout the entire system when vendor compliance records are due to expire. In addition, all compliance related documents are scanned and maintained in the vendor master records.  

Our technology is linked with third party service providers via an XML real-time interface. All updates made to our database is automatically sent to the corresponding third party provider instantly. This means all information updated and maintained within the W Services technology systems are synchronized with your third party provider. For a list of third party provider interfaces, please ask your client representative.

In our ongoing efforts to maintain transparent record keeping systems all of the information manages and maintained within our systems are available to our clients and their respective locations via our client web portal. The ability to add work order requests, add notes and review all services performed or scheduled for any or all of your locations is available via a simple to use web portal. In addition to the client web portal, our vendors have access to similar information via a simple to use Vendor Web Portal.